Privacy and Cookie Policy
How ServerQ handles website enquiries, browser storage, third-party services and privacy requests.
Last updated:
The short version
This website runs no analytics or advertising pixels. It remembers your language preference in your browser. If you submit the contact form, we store the enquiry on our server to review and answer it. Customer accounts and payments are handled separately in the client portal. The external website providers are described below.
The client portal at portal.serverq.net is a different application on a different origin, and it does need a session cookie to log you in. This policy is about serverq.net.
What is stored in your browser
| Name | What it is |
|---|---|
| i18nextLng | First-party localStorage records the selected language. The page URL determines whether the site displays English, Turkish or German, including after a reload. |
| __cf_bm and similar | Set by Cloudflare, not by us, to tell automated traffic from human traffic. It is a security cookie and carries no profile of you. |
| Tawk.to cookies | The chat provider may store cookies when you choose Open live chat. Its script is not requested before that action. You can use portal tickets or email without loading live chat. |
Who else sees your visit
Cloudflare serves this website, so every request passes through its network and it processes the IP address it came from. This is how the site stays up under load and how obvious attack traffic is filtered before it reaches the origin.
Tawk.to provides the chat widget. Its script loads only when you choose Open live chat, and anything you type into a chat goes to that provider as well as to us. If that matters to you, use a support ticket in the portal or e-mail instead — both reach the same people.
Fonts are served from this domain, not from a font network, so no third party learns which pages you read from the typeface loading.
Server logs
The web server records the usual: the requested path, the response code, the time, the user agent and the client IP address. These are used to find faults and to investigate abuse, they are not joined to any other data set, and they are not used to build a profile of a visitor.
The enquiry form
The contact form sends your name, email address, selected location, message and, where relevant, plan reference to our first-party contact endpoint. We also record a random request reference, submission time, language and the page from which the form was sent. We use these details to assess and respond to your enquiry; submitting the form does not subscribe you to marketing. Do not include passwords, private keys or payment card data.
A request reference is shown only after the enquiry has been saved. Our authorised team can receive an email notification at the company address. The contact application does not put message contents or email addresses in its application logs, and uses temporary rate-limit information to reduce abuse. Stored form records are automatically deleted 90 days after submission; incomplete temporary files are removed within the next cleanup cycle. If a request becomes part of a contract, support case or legal process, the retention rules for those separate records apply.
Commercial messages
A service enquiry does not give consent to marketing. Marketing messages require the consent and other conditions prescribed by applicable law, including İYS requirements where relevant. This website has no newsletter signup.
Questions about this policy
ServerQ’s global operator is White Label Services, LLC. Send privacy requests to info@whitelabelservices.us or customer enquiries to info@serverq.net. The KVKK notice explains personal-data rights and application routes, subject to applicable law.