ServerQ.net
Skip to content

Contact Us

We're here to help with any questions about our services

Get In Touch

Have questions about our services? Need technical support? Or just want to learn more about how we can help your business? Reach out to us through any of the following channels:

Send Us a Message

Prefer another way to reach us?

[email protected]Open a support ticket

Frequently Asked Questions

How quickly can I get my server set up?

Virtual servers are provisioned automatically and are usually ready within minutes of payment clearing. Dedicated servers are physical hardware and take longer, because a machine has to be prepared — open a ticket if you need a firm date before ordering.

Is there a refund or trial period?

No. Plans are not sold with a return window or a trial period, and service begins as soon as payment clears. What is committed instead is a 99.98% uptime SLA, no setup fee, and a price pulled from the billing system rather than typed onto a page. If a server is not what you expected, open a ticket before you cancel — a mis-sized plan is usually a resize.

What support do you provide?

Tickets in the client portal, answered in English and Turkish, in the same timezone as the Istanbul facility. We do not publish a guaranteed response time, because nothing measures one yet and a support SLA nobody measures is a number rather than a commitment.

Can I upgrade my server later?

Virtual plans can be moved up the catalogue; open a ticket and we will tell you what the move involves for your plan and whether it needs a reboot. Dedicated servers are physical machines, so an upgrade usually means a different machine and a migration.