Acceptable Use Policy

The principle

You have full root access and we do not inspect what you run. The limit is not our taste: it is whether what you run breaks the law, damages someone else, or threatens the network other customers share. Those three tests are what everything below is an instance of.

Not permitted

• Sending unsolicited bulk e-mail, running a mailing operation on a list you did not collect yourself with consent, or operating an open relay.
• Phishing, credential harvesting, or hosting a page that impersonates another organisation, bank or public authority.
• Distributing malware, ransomware, exploit kits, or command-and-control infrastructure for a botnet.
• Originating denial-of-service traffic, port scanning or brute-force attempts against hosts you do not own, or running an amplification-capable service left open to the internet.
• Hosting content that infringes copyright or trade marks you do not hold rights to.
• Content prohibited by applicable law, including child sexual abuse material, incitement to violence and content covered by Law 5651 where it applies.
• Deliberately concealing who you are in order to do any of the above — false registration details, or reselling to a party you know intends to.

Resource use

VPS resources are allocated through KVM according to the selected plan. Workloads must not harm the shared host or other customers’ services. If harmful resource use is identified, we contact you before taking action unless an immediate intervention is required to restore the host.

Istanbul VPS plans have the monthly TB allowance shown on each product. US VPS plans have no traffic quota and are subject to fair use. The advertised VPS port is the hypervisor uplink and does not guarantee a sustained transfer speed. Contact support if your transfer needs change.

What is yours to secure

A server with root access is an operating system you administer. Patching it, choosing its passwords or keys, configuring its firewall and keeping its applications current are yours. Most abuse reports we receive are not about a customer doing something wrong — they are about a customer whose unpatched application was taken over by someone else. The result on the network is identical, so the response has to be too.

What we do about a breach

The ordinary sequence is: we contact you with what we have received, you have a reasonable window to fix it, and the service continues. We escalate to suspension only where the harm is active and continuing — an attack in progress, a phishing page taking credentials right now, content that must be removed under a legal order. In those cases suspension can come first and the notice follows immediately, because the alternative is letting the harm run while we wait for a reply.

We do not suspend a service because someone complained about its content in the abstract, and we do not act on an informal request from anyone, including a public authority, that is not made in the form the law requires.

Reporting abuse

Report abuse to info@serverq.net with the source IP, timestamps and timezone, and relevant log excerpts. You do not need to be a ServerQ customer to submit a report.

The global operator is White Label Services, LLC. Legal enquiries may be sent to info@whitelabelservices.us. Formal notices and orders must follow the service requirements of applicable law.