KVKK Privacy Notice

1. Who the data controller is

White Label Services, LLC, registered in Wyoming, United States, operates ServerQ’s global services and billing and is responsible for the customer-data processing described here. Pixoof Teknoloji Anonim Şirketi is our main partner in Türkiye and a separate entity. For privacy enquiries, contact info@whitelabelservices.us.

The Law 6698 (KVKK) rights and legal grounds below apply where that law governs the processing. Rights under other applicable data-protection laws remain unaffected.

2. What is processed

This website does not run analytics. When you send the contact form, your name, email address, chosen location, message and any plan reference are recorded with a request reference, time, language and source page. The purpose is to assess and answer your enquiry. Account, payment and service transactions are handled in the separate client portal; the categories below cover those transactions as well as enquiries.

3. Why, and on what legal ground

• To assess and answer pre-contract service enquiries — processing directly related to entering into or performing a contract (m.5/2-c), or our legitimate interest in responding to general enquiries without overriding your fundamental rights (m.5/2-f).
• To create and run your service and your account — necessary for the performance of a contract you are party to (m.5/2-c).
• To invoice you and keep the accounting records — a legal obligation of the controller (m.5/2-a and m.5/2-ç).
• To retain traffic records required by applicable hosting legislation, including Law 5651 where it applies — a legal obligation (m.5/2-a).
• To answer your support tickets and handle complaints — performance of the contract, and our legitimate interest in running a support function (m.5/2-c and m.5/2-f).
• To protect the network — investigating abuse, attacks and fraud is a legitimate interest that does not override your fundamental rights (m.5/2-f).
• To send marketing messages only with the required consent (m.5/1), which may be withdrawn at any time. Applicable commercial-message rules, including İYS requirements where relevant, also apply.

4. Who it is shared with

Personal data is shared only where a purpose above requires it, and only to the extent that purpose requires. The recipients are:

• Payment institutions and banks, to take the payment. We do not see or store your full card number.
• Our accountant and, where the law requires it, the tax authority.
• Domain registries and registrars, where you register a domain — a registration cannot be made without the registrant details the registry requires.
• Courts, prosecutors and public authorities, where a request is made in the form the law requires. We do not hand over customer data on an informal request.
• Cloudflare, which serves this website. Requests to serverq.net pass through its network, so it processes the IP address of anyone who visits. Your servers are not behind it unless you put them there.
• Tawk.to, which provides the chat widget on this website, if you open a chat. Anything you type into it goes to that provider.

5. Transfer abroad

Istanbul servers are located at Equinix IL4 in Türkiye; New York servers are in the United States. The chosen server location describes the service infrastructure. Account, billing and enquiry processing is separate and is operated by White Label Services, LLC. Cloudflare and, when you open chat, Tawk.to may process personal data outside Türkiye.

If you have a data-residency requirement, discuss the server location and the separate account, support and provider processes before ordering. A server location alone does not determine where every personal-data processing activity takes place.

6. How long it is kept

• Website contact-form application records: automatically deleted 90 days after submission. An enquiry forwarded into a separate contract, support case or legal process follows the retention rules for those records. Authorised staff may receive the enquiry through the company email channel for handling and response.
• Invoices and accounting records: for the retention period required by the seller’s applicable accounting and tax obligations.
• Legally required traffic records: for the period prescribed by the applicable law, including Law 5651 where relevant.
• Account and contact details: while you are a customer, and for the limitation period afterwards in case of a dispute.
• Support tickets: three years from closure, so that a recurring fault can be traced.
• Server contents: deleted after the service terminates. This is why your own backup matters — once it is gone we cannot produce it for you either.
• Marketing consent records: kept while the consent stands and for as long afterwards as is needed to prove it was given and withdrawn.

7. Your rights under Article 11

You have the right to:

• learn whether personal data about you is processed, and if so request information about it;
• learn the purpose of the processing and whether it is used in line with that purpose;
• know the third parties, in Türkiye or abroad, to whom it has been transferred;
• have it corrected if it is incomplete or wrong, and have that correction notified to those it was transferred to;
• have it deleted or destroyed where the reasons for processing it have disappeared;
• object to a result produced solely by automated analysis that works against you;
• claim compensation for damage caused by unlawful processing.

8. How to exercise them

Send your request in Turkish or English to info@whitelabelservices.us, or from your account email address to info@serverq.net. Identify the right you wish to exercise and provide enough information to locate your records. Statutory application methods remain available.

Requests under KVKK are answered within thirty days at the latest, free of charge unless the statutory fee conditions apply. The right to complain to the Kişisel Verileri Koruma Kurulu within Article 14 periods is preserved. Other applicable privacy-law deadlines and remedies remain available.