Distance Sales Agreement

1. The seller

ServerQ is a brand. The party you contract with is the company below, which is also the party any notice, complaint or legal process should be addressed to.

2. The buyer and the subject of the agreement

The buyer is the person or company whose details are entered at checkout in the client portal. The subject of this agreement is the service selected there — a virtual private server, a cloud server or a dedicated server — with the specification and the price shown on the order at the moment it is placed.

The specification, the price, the billing period and any applicable taxes are presented on the order page before you confirm. That order page, together with this agreement, is the whole of what has been agreed.

3. Price and payment

Prices are shown on serverq.net and in the portal in US dollars or Turkish lira, and the currency you are charged in is the one shown on your order. There is no setup fee on any plan in the catalogue. Where a service is sold on a recurring basis, it renews for the same period at the price in effect at renewal unless it is cancelled first.

A price change is announced before it takes effect for an existing service, and never applies retroactively to a period you have already paid for.

4. Provisioning and performance

Virtual servers are provisioned automatically and are normally available within minutes of the payment clearing. Dedicated servers are physical hardware and take longer, because a machine has to be prepared; where a firm date matters to you, ask for one before ordering.

By placing the order you ask for performance to begin immediately, and you acknowledge that once it has begun the right of withdrawal described in section 5 no longer applies to that service.

5. Right of withdrawal

Turkish consumer legislation gives a consumer fourteen days to withdraw from a distance contract. That right has statutory exceptions, and one of them applies to most of what ServerQ sells.

Where a service is performed instantly in electronic form and you have consented to performance beginning immediately, the right of withdrawal does not apply once performance has begun. A server that has been provisioned to you has been performed: the resources are allocated, the operating system is installed, and the machine is under your control. This is why ServerQ services are not sold with a return window.

Where the exception does not apply — an order that has been paid for but not yet provisioned, most commonly a dedicated server still being prepared — the ordinary fourteen days run from the day the contract is made, and you may withdraw by writing to us at the address, KEP address or e-mail in section 1, or through a support ticket. No reason is required and no penalty applies.

Domain registrations are a separate case: a registration is submitted to a registry that will not reverse it, so it cannot be withdrawn once it has been made, whoever is asked.

6. What each side undertakes

• We undertake to make the service available in line with the service level commitment published at /sla, currently 99.98% uptime.
• We undertake to give you notice of planned maintenance that will interrupt your service, and to invoice you only for what you ordered.
• You undertake to give accurate billing and contact details, and to keep them current — a notice sent to the address on your account is validly served.
• You undertake to use the service within the Acceptable Use Policy, and you remain responsible for everything that runs on your server and everything it sends.
• You remain responsible for your own backups. Snapshots taken from the portal are a convenience and are not a backup service.

7. Suspension and termination

A service may be suspended where an invoice remains unpaid after its due date and a reminder, or where the Acceptable Use Policy is being breached in a way that harms the network or a third party. Where the breach is urgent — an active attack originating from your server, or content that must be removed under law — suspension may precede notice, and notice follows immediately after.

You may cancel at any time from the portal or by ticket. Cancellation takes effect at the end of the period you have paid for, and the data on the server is deleted after termination — take what you need off it first.

8. Complaints and disputes

Raise anything with support first: most disputes are a configuration or an invoice line and are resolved in a ticket. If that does not settle it, a consumer may apply to the Tüketici Hakem Heyeti in their own place of residence or where the transaction took place, up to the monetary limits published each year by the Ministry of Trade, and above those limits to the Tüketici Mahkemesi.

This agreement is governed by Turkish law. Where the buyer is not a consumer, the Istanbul Courts and Enforcement Offices have jurisdiction.

9. Force majeure

Neither side is in breach for a failure caused by an event outside its reasonable control — among them natural disaster, fire, war, a general failure of the electricity or telecommunications infrastructure, or an act of a public authority. Where such an event prevents performance for more than thirty days, either side may terminate and any amount paid for an unperformed period is refunded.