Distance Sales Agreement

1. The seller

White Label Services, LLC, registered in Wyoming, United States, is the seller responsible for ServerQ’s global billing and operations. Pixoof Teknoloji Anonim Şirketi is our main partner in Türkiye. The partner is a separate entity from the seller.

2. The buyer and the subject of the agreement

The buyer is the person or company whose details are entered at checkout in the client portal. The subject of this agreement is the service selected there — a virtual private server, a cloud server or a dedicated server — with the specification and the price shown on the order at the moment it is placed.

The specification, billing period, selected extras and total are presented on the order page before confirmation. The order details and this agreement define the service purchased, subject to mandatory law.

3. Price and payment

No additional tax is added to the displayed service price. Turkish-lira prices on serverq.net are for comparison; the payment currency and final total are confirmed in the order portal. Selected licences and extras are shown in the order total. Recurring services renew for the same period at the price in effect at renewal unless cancelled first.

A price change is announced before it takes effect for an existing service, and never applies retroactively to a period you have already paid for.

4. Provisioning and performance

Provisioning follows payment and the required order checks. Timing depends on the selected product and preparation required. Track the order in the client portal; request a delivery date before ordering if your project needs one.

Where early performance affects a statutory withdrawal right, the consent and information required by applicable law must be provided. Placing an order alone does not waive mandatory consumer rights.

5. Right of withdrawal

Where Turkish consumer law applies, consumers have a fourteen-day right of withdrawal from distance contracts, subject to statutory exceptions. Mandatory consumer rights under other applicable laws are also preserved.

Services have no commercial trial or standard refund period. A legal exception for electronic or performed services applies only when all its conditions are met, including any required prior consent and acknowledgement. Allocation or provisioning alone does not override mandatory rights.

Where the fourteen-day right applies and no exception applies, the period begins when the service contract is made. You may give notice through a support ticket or the contact details in section 1, without a reason or penalty. Statutory notice methods remain available.

Completed domain registrations are generally not reversible. The relevant registry rules and mandatory consumer law apply to cancellation requests.

6. What each side undertakes

• We undertake to make the service available in line with the service level commitment published at /sla, currently 99.98% uptime.
• We undertake to give you notice of planned maintenance that will interrupt your service, and to invoice you only for what you ordered.
• You undertake to give accurate billing and contact details, and to keep them current — a notice sent to the address on your account is validly served.
• You undertake to use the service within the Acceptable Use Policy, and you remain responsible for everything that runs on your server and everything it sends.
• You remain responsible for your own backups. Snapshots taken from the portal are a convenience and are not a backup service.

7. Suspension and termination

A service may be suspended where an invoice remains unpaid after its due date and a reminder, or where the Acceptable Use Policy is being breached in a way that harms the network or a third party. Where the breach is urgent — an active attack originating from your server, or content that must be removed under law — suspension may precede notice, and notice follows immediately after.

You may cancel at any time from the portal or by ticket. Cancellation takes effect at the end of the period you have paid for, and the data on the server is deleted after termination — take what you need off it first.

8. Complaints and disputes

You may contact support about a service or invoice dispute. Where Turkish consumer law applies, statutory routes include the Tüketici Hakem Heyeti within the current monetary limits and the competent consumer courts. Contacting support does not limit access to legal remedies.

Applicable law and competent authorities are determined by the rules governing the transaction. This agreement does not remove mandatory consumer protections or impose an exclusive court on consumers.

9. Force majeure

Neither side is in breach for a failure caused by an event outside its reasonable control — among them natural disaster, fire, war, a general failure of the electricity or telecommunications infrastructure, or an act of a public authority. Where such an event prevents performance for more than thirty days, either side may terminate and any amount paid for an unperformed period is refunded.