Terms of Service
The terms that govern a ServerQ account: what we run, what you run, who is liable for what, and how the relationship ends.
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1. Who these terms are with
White Label Services, LLC is the seller responsible for ServerQ’s global billing and operations, registered in Wyoming, United States. Pixoof Teknoloji Anonim Şirketi is the main partner in Türkiye. Seller contact details appear in the Distance Sales Agreement; legal enquiries may be sent to info@whitelabelservices.us.
These terms apply with the Distance Sales Agreement, Acceptable Use Policy, Service Level Commitment and privacy notices. Mandatory rights under applicable consumer law take precedence over these terms.
2. What the service is
We provide VPS, cloud and dedicated server capacity with the resources specified in your order. We maintain power, network connectivity and hardware in line with the 99.98% monthly availability commitment and replace failed hardware.
You manage the operating system, applications, access permissions and application security. Any additional installation or management work requires a separately agreed service scope.
3. Your account
Account, order, payment and support transactions are handled through the client portal at portal.serverq.net. The public website contact form does not require an account password.
Keep your credentials to yourself and your contact details current. Actions taken through your account are treated as yours, and a notice sent to the address on the account is validly delivered. Tell us immediately if you believe the account has been reached by someone else.
4. Your data and your backups
You retain rights to your server contents and are responsible for backups. Unless separately included in your order, an independent backup service and retention guarantee are not part of the plan. Check snapshot availability for your product. Server data is deleted after the service ends.
Keep a separate backup outside the server and test restoration before relying on it.
5. Liability
Where we are at fault, our liability for a claim is limited to the fees you paid for the affected service in the twelve months before the event, and the remedy for missed availability is the service credit described in the Service Level Commitment. We are not liable for lost profit, lost data where you had no backup, or losses arising from something you configured.
These limits do not restrict liability for death, personal injury, gross negligence or wilful misconduct, or liability that applicable law does not permit to be limited. Mandatory consumer protections, including Law 6502 where applicable, are preserved.
6. Changes to these terms
These terms can change. A change that affects your rights is announced before it takes effect, with the date it takes effect, and the version date at the top of this page tells you when it last did. If a change is one you are not willing to accept, you may cancel before it takes effect and the unused portion of a prepaid period is refunded.
7. Governing law
Applicable law and competent authorities follow the rules governing the transaction. The statutory complaint and consumer-dispute routes described in the Distance Sales Agreement remain available where applicable. These terms do not impose an exclusive court on consumers.