Terms of Service
The terms that govern a ServerQ account: what we run, what you run, who is liable for what, and how the relationship ends.
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1. Who these terms are with
ServerQ is a brand operated by Pixoof Teknoloji Anonim Şirketi, MERSİS 0730088135100001, registered with the Beylikdüzü Vergi Dairesi under tax number 7300881351. The full identity, including the registered office and the KEP address for formal notice, is in the Distance Sales Agreement.
These terms apply alongside the Distance Sales Agreement, the Acceptable Use Policy, the Service Level Commitment and the KVKK notice. Where a consumer-protection provision of Turkish law gives you more than these terms do, the law wins and nothing here is intended to reduce it.
2. What the service is
We provide computing capacity: 36 plans across virtual private servers, cloud servers and dedicated hardware, each with the specification published in the catalogue on this site. We keep the machine powered, connected and reachable in line with the 99.98% commitment, and we replace failed hardware.
We do not administer the operating system, tune your applications, or manage your security. Those are yours, and the root access that makes them possible is the product. Where you want them done for you, ask — it is a separate arrangement and it is priced separately, not something quietly assumed either way.
3. Your account
Accounts live in the client portal at portal.serverq.net. This marketing site has no login and never asks for a password; if a page on serverq.net asks you for one, it is not ours and you should tell us.
Keep your credentials to yourself and your contact details current. Actions taken through your account are treated as yours, and a notice sent to the address on the account is validly delivered. Tell us immediately if you believe the account has been reached by someone else.
4. Your data and your backups
What you put on your server is yours. We claim no rights over it, we do not read it, and we do not use it for anything. We also cannot recover it for you: there is no backup product behind these plans, snapshots taken from the portal are a convenience rather than a service with a retention guarantee, and after a service terminates the data is deleted.
Keep your own copy, somewhere that is not the same machine. This is the single most common way a customer loses something on any provider, and saying so plainly is more use than a promise we cannot keep.
5. Liability
Where we are at fault, our liability for a claim is limited to the fees you paid for the affected service in the twelve months before the event, and the remedy for missed availability is the service credit described in the Service Level Commitment. We are not liable for lost profit, lost data where you had no backup, or losses arising from something you configured.
None of this limits liability for death, personal injury, gross negligence or wilful misconduct, or any liability that Turkish law does not permit to be limited — in particular the rights a consumer has under 6502 sayılı Kanun.
6. Changes to these terms
These terms can change. A change that affects your rights is announced before it takes effect, with the date it takes effect, and the version date at the top of this page tells you when it last did. If a change is one you are not willing to accept, you may cancel before it takes effect and the unused portion of a prepaid period is refunded.
7. Governing law
Turkish law applies. A consumer may bring a dispute before the Tüketici Hakem Heyeti or the Tüketici Mahkemesi as described in the Distance Sales Agreement. For a buyer who is not a consumer, the Istanbul Courts and Enforcement Offices have jurisdiction.